Redbarn Pet Products Issues Voluntary Recall of Dog Chews

Voluntary Recall Limited to One Product

With an extreme abundance of caution, and with the care and concern of pets top of mind, Redbarn Pet Products, LLC of Long Beach, CA is voluntarily recalling a single product, Redbarn’s 7-inch Bully Stick three pack, because it has the potential to be contaminated with Salmonella. Salmonella can affect animals eating the products and there is a risk to humans from handling contaminated pet products, especially if they have not thoroughly washed their hands after having contact with the products or any surfaces exposed to these products. No illnesses, injuries or complaints have been reported.

The recalled products were distributed in pet specialty retail stores. Affected product comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side. The product UPC is  #7 85184 25105 8. You can see an example of the affected packaging above. 

Redbarn takes the safety of pets and pet parents seriously. As company President Jeff Sutherland explained, “On 2/5/2018, we were notified by the Colorado Department of Agriculture that a single sample collected from a retail location detected Salmonella. At Redbarn, we test every product lot before it leaves our manufacturing plant. This lot code, expiry date 112120ABC, was tested both at our Redbarn lab and by a third-party testing facility. Those tests were negative for salmonella or pathogens. Despite not being able to replicate these test results or receiving any negative reports from customers regarding these chews, we feel the best course of action is to recall this lot code of the product and keep our customers safe”.

Consumers are encouraged to check the lot code to see if their product was affected. Pet owners who have this product matching this lot code in their homes are urged to discontinue use of the product. Consumers who purchased 7-inch Bully Stick multipacks with the affected lot code are urged to return them to the place of purchase for a full refund.

What Does Redbarn Do to Prevent Recalls?

Since 1996, we’ve been a family-owned company. We know how important our pets are to our lives—they are members of our families. We take the safety of pets, pet parents, and families seriously. Redbarn employs an extensive Quality Assurance team that run over 400 safety tests on their products every week. Products like the 7-inch bully sticks are tested multiple times, for bacteria like Salmonella, coliforms, and enteros. A product is declared safe to ship only after it tests negatively for these bacteria and other pathogens. As Sutherland explained “In issuing this voluntary recall, in conjunction with the FDA, we are standing by our core values of quality and integrity. At Redbarn, we do the right thing for our customers. That means that we hold ourselves to the highest safety and quality assurance standards and take all precautions to prevent situations like a recall from happening.”

 

Learn more about what quality assurance means to Redbarn here.

Consumers with questions may contact the company via email at info@redbarninc.com or by phone at 1-800-775-3849, M-F, 8am-5pm PST. We’ve tried to address some FAQs below.

Recall FAQs

What Should a Customer Do?

Consumers are encouraged to check the lot code to see if their product was affected. Pet owners who have this product matching this lot code in their homes are urged to discontinue use of the product. Consumers who purchased 7-inch Bully Stick multipacks with the affected lot code are urged to return them to the place of purchase for a full refund.

What Are Some of the Side Effects of Salmonella?

Healthy people infected with Salmonella should monitor themselves for some or all of the following symptoms: nausea, vomiting, diarrhea or bloody diarrhea, abdominal cramping and fever. Rarely, Salmonella can result in more serious ailments, including arterial infections, endocarditis, arthritis, muscle pain, eye irritation, and urinary tract symptoms. Consumers exhibiting these signs after having contact with this product should contact their healthcare providers.

Pets with Salmonella infections may be lethargic and have diarrhea or bloody diarrhea, fever, and vomiting. Some pets will have only decreased appetite, fever, and abdominal pain. Infected but otherwise healthy pets can be carriers and infect other animals or humans. If a pet has consumed the recalled product and has these symptoms, please contact a veterinarian.

There are 28 comments

  1. Molly

    Thank you for taking an abundance of caution in this event! Doing this recall before there is a case of a sick pet makes me more assured in your products. I can see that if there is a risk your products are not safe, you are taking the appropriate steps to ensure your customers are notified and the product off the shelf. Thank you for taking my pet’s safety seriously!

    1. Darion Barlow

      Hi Kelle,

      Currently, we are only recalling one lot of product and are working in conjunction with the FDA to verify that no other products are affected. This lot accounts for less than 1/10th of a percent of all the bully sticks we sell.We did some math and this recall accounts for less than 0.0007 of all the bully sticks we sell in a fiscal year.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

    1. Darion Barlow

      Hi Marlene,

      The affected product is our three pack 7″ Bully Sticks which comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.No other products have been affected at this time.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

    1. Darion Barlow

      Hi Katie,

      Currently, we are only recalling one lot of product and are working in conjunction with the FDA to verify that no other products are affected. This lot accounts for less than 1/10th of a percent of all the bully sticks we sell.

      Please reach out if you have any more questions!

      Thanks!

    1. Darion Barlow

      Hi Anne,

      The only affected product comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.Currently, we are only recalling one lot of product and are working in conjunction with the FDA to verify that no other products are affected.We did some math and this recall accounts for less than 0.0007 of all the bully sticks we sell in a fiscal year.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

  2. Kaeley

    I purchased your “Redbarn Naturals Bully Twizzle Stix 7″ Dog Treats” from Chewy. Since they use your 7″ Bully sticks, should I return them?

    1. Darion Barlow

      Hi Kaeley,

      The recalled products were distributed in pet specialty retail stores. The affected product is our three pack 7″ Bully Sticks which comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.No other products have been affected at this time.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

    1. Darion Barlow

      Hi Allison,

      Yes, the only affected product is our three pack 7″ Bully Sticks which comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

    1. Darion Barlow

      Hi Steve,

      Great question!The only affected product is our three pack 7″ Bully Sticks with an expiration date of 112120ABC stamped on the side.Bully Slices, for example, are a completely different product, made and sourced with a completely different batch of bully, most likely at a completely different time. In addition, at every stage of the cooking process, our products are tested by our quality assurance team before moving forward. This process happens from the moment we get the raw product and every stage thereafter. No product leaves our facility in Great Bend, Kansas until we are 100% sure the product is safe.

  3. Oliver

    Hi Redbarn,
    I appreciate your vigilance! Voluntarily recalling this product and being upfront with us customers gives me confidence your company cares about more than my money. Thank you!

    1. Darion Barlow

      Hi Rita,

      Thanks for reaching out!As mentioned in the article above, the only affected product is our three pack 7″ Bully Sticks which comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.No other products have been affected at this time.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

  4. Dog Owner who Reads

    People, READ THE ARTICLE!! It clearly specifies which product was recalled. Quit wasting their time making them repeat the same answer over and over.

    1. Darion Barlow

      Hi Wendy,

      The affected product is our 3 pack 7″ Bully Sticks which comes in a 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side.No other products or lots codes have been affected.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

  5. Mary

    What about single bully sticks made in parquay? These are sold in bins..like bulk bins at a local pets plus store..michigan. they just have a red barn tag on them

    1. Darion Barlow

      Hi Mary,

      Thanks for reaching out! The only affected product comes in a 3 pack 2.4 ounce, green plastic bag marked with an expiration date of 112120ABC stamped on the side. No other products or lots codes have been affected.

      Please feel free to reach out directly if you have any more questions!

      Thanks!

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