Love them enough to give them the best stuff

Frequently Asked Questions

At Redbarn Pet Products, we take pride in the care and attention that goes into each and every treat and food item. We welcome your questions and hope you find these answers helpful. Don't see your question answered here? Contact our customer service department.

General Redbarn Information


Why Does The Packaging Look Different?

Answer

A

As a brand celebrating their 20th Anniversary in 2016, we’ve grown a lot over the years. We started with one product and now manufacture over 200! Redbarn decided to change our packaging and rebrand because we wanted to best represent our premium products. Times change and our company has evolved. As our customers changed their desires, we've worked hard to listen to them and provide more variety in our natural product options. The Redbarn Naturals line has over 150 products. We truly appreciate the customers who helped us grow our brand over the years and loved our older packaging. We loved it too! However, we felt that our packaging didn’t clearly communicate the benefits of our natural chews, treats and food to new customers finding us for the first time, and so we updated the color scheme of our packaging to better complement our new lines of canned food. As one of the only brands on the market that feature functional ingredients in both our treats and food, we wanted to help educate customers about the different solutions that help support their pet's health needs across our whole product line. We still make the same, great products that we’ve always made—we just have a new look.

Are you a retailer wondering about our packaging changes?

Much of what we did with our packaging rebrand was to help you! We standardized the bag sizes for our products to help streamline your display process. All of Redbarn’s bagged Natural chews can now be set on shelf or hung, depending on your display needs. We also moved some items to different packaging types for a more consistent brand experience at shelf. Contact your sales rep to order our “New Look” point-of-purchase materials for your Redbarn display (limited supplies available).

Where are Redbarn Products Sourced?

Answer

A

80% of our Redbarn products are sourced and processed in the USA at our Great Bend, Kansas plant.

Here is a breakdown of which products are sourced where:

• All of our meats and poultry for our dog and cat foods are sourced here, in the USA from USDA inspected plants.

• Our chews-tendons, hooves, ears, and bones are sourced in the USA and processed at our plant in Great Bend, Kansas where we have strict quality assurance programs in place.

Due to the lack of bully sticks in the USA, we source our bully sticks from Paraguay where the cows are free-range, grass fed. Our company-owned plant in Paraguay has the same, strict quality assurance program in place as our Kansas plant.

Why Do You Use ________ Ingredient in Your Products?

Answer

A

Great question! Some ingredients in pet food and treats might sound scary, when in fact they are an important part of your dog’s nutrition. Many of the ingredients we feature in our canned and rolled foods are listed in our ingredient dictionary. Don’t see the ingredient you have a question about? Contact our customer service department. and we’ll add it to the list.

What does Natural Mean to Redbarn?

Answer

A

When Redbarn labels a product as natural or uses our “Redbarn Naturals” logo, that means that the product contains no artificial preservatives, colors or flavors. In addition, that product has been processed without using any artificial chemicals.

Making natural products was a Redbarn priority since the company’s beginnings, and our Redbarn Naturals brand officially launched in 2004. We have always strived to use minimal ingredients and processing for our products labeled as Natural. The American Association of Feed Control Officials, AAFCO, developed a definition for what types of ingredients can be considered "natural" for pet foods. For the most part, "natural" is equivalent to a lack of artificial flavors, artificial colors, or artificial preservatives. By processing our natural products without artificial chemicals, Redbarn is exceeding the standards.

Why Don’t You Make Organic Food or Treats?

Answer

A

Great question! First, let’s get some background on the term “organic”. When organic is used on packaging, it’s actually regulated by the Federal government, specifically the USDA. Second, let’s talk about what the term organic means. According to the USDA, organic refers to the agricultural production standards of the farms where we buy our ingredients. Simply put, Organic means that crops are non-GMO and are grown with limited pesticides and harmful fertilizers. Organic farming of livestock means the animals are raised without using drugs , like antibiotics, hormones, or synthetic chemicals. The term organic does not indicate the quality of the product, only the growing and processing of the ingredients and the processing and handling of the final product.

Currently, USDA regulations do not allow pet food labels to display an organic seal or imply National Organic Program compliance unless they meet the standards for organic human foods. At Redbarn, many of our products are not suitable for human consumption. While we feel that many of our products would meet the certification standards regarding GMO’s, limited pesticide and fertilizer use, as well as drug-free and synthetic chemical-free animals, it doesn’t currently make sense for us to pursue organic certification. First, without a defined set of pet product standards, any money we spend in pursuit of certification might be rendered moot. Second, given that the standards are in place for human-foods, they don’t address many of the products that we make, like our bully sticks. At Redbarn, our focus is on supplying healthy products that will provide for a pet’s happiness and well-being.

Where Can I Get Coupons for Redbarn Foods and Treats?

Answer

A

Unfortunately we don’t have a corporate coupon program right now, but we invite you to connect with us on our Social Media Channels. We run fun contests where you can win free products. You can also join our email list where you can get exclusive access to special offers, coupons, etc.

How Do I Transition My Dog or Cat to Redbarn Canned or Rolled Foods?

Answer

A

Mix Redbarn gradually into your existing food over a three-week period as follows:

Week one: three-quarters old food and one-quarter Redbarn

Week two: one-half old food and one-half Redbarn

Week three: three-quarters Redbarn and one-quarter old food.

By the fourth week, your pet should be completely transitioned to their new food.

Can't picture this? Visit our transition page for a handy graphic.

My Dog is on a Calorie Restricted Diet, How Do I Know How Many Calories Are in Your Products?

Answer

A

All of our products have a caloric content listed on our website. It can be found on the product page on the Guaranteed Analysis tab.

Why Don't You Sell Products On Your Website Anymore?

Answer

A

Redbarn doesn't traditionally sell products directly to the public. Our core business is to manufacture and sell our products to distributors across the United States so that you can find our products at a variety of retail locations. Several years ago, we decided to sell our products to customers directly via our website, in the event that there weren't any pet stores nearby. In May of 2016, we decided to stop selling on our website. Today, we have many eCommerce partners that we trust to provide you with our products and even better shipping speeds. Removing this functionality gives us more time to focus on what we do best--creating better products that your pet will love.

Still have questions? Feel free to contact our customer service department.

Do You Donate Product to Events or Fundraisers?

Answer

A

If your pet related non-profit organization is having an event or a fundraiser, visit our Redbarn Cares web page for instructions to be considered for a donation. Please Note: While we would love to support every cause, we aren't able to fulfill all requests.


Redbarn Chews and Treats


I Purchased a Redbarn Small Filled Bone and My Dog is Actually Eating the Bone Part - Is This Harmful

Answer

A

While we slow roast our bones at low temperatures to ensure the integrity of the bone and to reduce the possibility of breaking or splintering, we strongly recommend careful supervision while your dog enjoys any kind of chew (bone, tendon, ear, etc).

It is very important to choose a chew that is the appropriate size and type for your dogs’ chewing style. If your dog is chewing off pieces of bone, we recommend that you take the bone away from him. While some chews are digestible in small pieces, bones and large pieces of chews may not pass through your pet and may require veterinary care. If you are not sure which chew is appropriate for your dog, please consult with you vet for suggestions based on your dogs chew personality.


Redbarn Rolled Food


How Do I Store the Redbarn Rolled Food?

Answer

A

You do not need to refrigerate the food rolls until they are opened. The shelf life for our unopened food rolls is one year from the production date. If you do plan to store the rolled food for a prolonged time, we suggest storing in the refrigerator for optimal freshness. To serve, slice through the wrapper for your desired serving size. Leave the casing on the remaining product and seal the open end with plastic wrap, foil or in a zip-top bag and refrigerate. Opened sealed rolls will remain fresh in the refrigerator for one-to-two weeks.

Can I Freeze Redbarn Food Rolls?

Answer

A

Yes. Redbarn Premium Rolled Food freezes very well. Simply slice into sections and wrap individually before freezing. Thaw at room temperature before serving.

The Serving Size on the Redbarn Rolled Food Seems Quite Small From What I am Used to Feeding. Does My Dog Get Enough Food with Such a Small Meal Size?

Answer

A

The answer is yes. Our rolled foods contain a lower moisture content than many rolled or canned foods so you can feed less while still maintaining optimal nutrition. To meet AAFCO (Association of American Feed Control Officials) approval as a full meal, the food must contain caloric density or energy required by your dog based on his body weight and the recommended daily serving amount. By meeting AAFCO approval, REDBARN provides a sufficient amount of energy for your dog based on our daily feeding recommendation.

Feeding a smaller, nutrient dense meal, it is easier on your dog’ss digestive tract. It also reduces the amount of waste your have to clean up in the yard.

What Are the Feeding Guidelines For Redbarn Rolled Foods?

Answer

A

To feed your dog Redbarn Rolled Food, follow a couple, simply guidelines. Slice the rolls and then cut into 1/8" to 1/4" cubes. Remember, all dogs metabolize differently, so please adjust the amount you feed your dog as needed to maintain proper weight and physical condition.

10.5oz Roll: Full Feed Rolls per Day

Less than 10 lbs: Slightly less than 1/2 roll per day

10-30 lbs: Approx. 3/4 of a roll per day

30-50 lbs: Approx. 1.5 rolls per day

50-100 lbs: Approx. 3 rolls per day.

2lb, 3oz and 4lb Rolls: Full Feed Inches Per Day

Less than 10 lbs: 1/2" to 1"

10-30 lbs: 1" to 2"

30-50 lbs / 2" to 3"

50-100 lbs / 3" to 5"

I am Surprised at the Long Shelf Life on Your Rolled Foods When You Claim “No Artificial Preservatives”. How is That Possible?

Answer

A

Redbarn rolled food is preserved naturally by using ingredients that “bind” the water to reduce the water activity (Aw) to a level where harmful bacteria cannot grow. It is further preserved by natural ingredients with antioxidant properties such as Flax seed, Rosemary and Tocopherols (Vitamin E source)

How Do I Read the “Best By” Date That is on the White Sticker on the Roll?

Answer

A

The “Best By” date is read as MM/DD/YY and the last digit is an internal batch number.


Redbarn Canned Food


What Are the Feeding Guidelines For Redbarn Canned Foods?

Answer

A

Curious about storing your Redbarn Canned Food? Both our cat food and dog food can be stored at room temperature for 36 months. If you’ve opened the can, refrigerate unused portion for up to a week. As you’re feeding Redbarn Canned Foods, make sure to adjust the feeding amount for your pet’s body condition, lactation, growth and gestation.

Dog Feeding Instructions:

Feed 1 can per day for 10 lbs. of body weight for an adult dog.

10 lbs. = 1 can per day

25 lbs. = 2.5 cans per day

55 lbs. = 4 cans per day.

Cat Feeding Instructions:

Feed 1.5 cans per day for an average 10 lb. cat.

I Keep Reading That Cats are Carnivores and Don’t Need Grains and Many Carbs. What is the Percentage of Carbohydrates in Your Canned Cat Foods?

Answer

A

Our Redbarn Canned Cat foods are all grain-free. They all contain approximately 4% carbohydrates.

I Keep Seeing “Ash” Listed on My Pet Food’s Ingredient List. What is it and Why is it in My Pets’ Food? What is the Ash Content of Your Cat Food?

Answer

A

Our Redbarn Canned Cat Foods contain approximately 1.9% ash (on a wet basis).

Ash, as listed on pet food labels, is pretty much what it sounds like: the inorganic material that remains after organic material is burned up. Don’t be alarmed, it is a measurement of non-organic mineral content, including calcium, phosphorus, zinc, iron and other essential minerals.

The FDA mandated a food composition test in which producers determine how much fat, carbohydrate and protein are in certain foods by burning each organic element out of it at different temperatures. All that is left after a test like this is ash.

While it seems strange, ash is essentially a measurement of minerals that have to be in foods, to some extent, since your pet needs calcium, phosphorus, sodium and several trace minerals. In general, dry pet food is always going to have ash content (look for something under 8%) while wet food will occasionally have it too, in smaller amounts (typically 2% or less).


How To Purchase Redbarn Products


I’m a Retailer– How Do I Purchase Your Products?

Answer

A

We typically don’t sell directly to retailers. We have relationships with distributors across the country. Please reach out to the distributor in your area to purchase Redbarn products at wholesale. Visit our Wholesalers and Retailers page.

I'm a Customer, How Do I Buy Redbarn Products?

Answer

A

You can use our store locator to search for a store in your area that carries Redbarn products. Because our product portfolio is quite large, we suggest calling ahead to be sure the retail store carries the particular product that you wish to purchase. If you'd like to buy our products online, please visit the product page and click "Buy Now" to find a list of preferred eCommerce retailers who carry that product. Questions? Feel free to contact our customer service department.

I am a Distributor, How Do I Purchase Your Products?

Answer

A

We would love to work with you! To get started on this process please fill out the form on our distributor page.