Love them enough to give them the best stuff

Shipping and Return Info

Shipping Info

We ship all orders via UPS Ground and FedEx Ground.  Shipping charges are based on weight and distance to destination.

Delivery times for shipping vary based on the distance to the destination.  Generally, it takes from 3-7 business days.  Our shipping department ships orders Monday-Friday from our Great Bend, KS facility.

If any items are not available, we will notify you upon receipt of your order.

You will receive an email when your order ships from our Kansas facility. A tracking number will be included in this email.   

We only ship to US addresses at this time. 

Questions? Call our customer service team at 800-775-3849 or email us at

Return Info

When returning merchandise, please include your name, address, phone number and e-mail address. Returns will be credited for the original price of the merchandise.

Please send an e-mail to advising us of your intent to return so we can note it in our system and ensure proper credit is issued.

Return Information

Returned items should be shipped to:

Redbarn Pet Products

Returns Dept

30 SE 10 Road

Great Bend, KS 67530

If your shipment is visibly damaged upon receipt, have the delivery person note this at the time of delivery.

If you need further assistance please contact us at 800-775-3849 or email us at